Tag Archives for Members
Valerie Pearcy (SW)
Valerie Pearcy is the Director of Customer Care for Hoover’s, where she has worked since 1997. In her current role she works as part of Hoover’s Customer Experience department, with primary responsibility for customer education, feedback, and supp… Continue reading
Roger Buan (SW)
Roger returns to Estée Lauder Online as Vice President, General Merchandise Manager as of 07/01/07. Most recently, he was the Vice President and General Manager for Gloss. Prior to returning to Gloss, Roger was Vice President of Estee Lauder Compa… Continue reading
Martin Hardee (SW)
Martin Hardee is Director of Customer Experience for Cisco web sites, and leads cross-company teams dedicated to providing rich and immersive online experiences across Cisco’s sites. Previously, Martin oversaw design and online user experience at … Continue reading
Mark Carpenter (SW)
Mark Carpenter is the General Manager of the American Institute of Architect’s new online initiative called Soloso. In this role, Mark provides leadership and strategic direction for the institute’s online knowledge based, social networking produc… Continue reading
Kimarie Matthews (SW)
Kimarie Matthews manages the customer research practice, including loyalty and voice of the customer programs for Wells Fargo’s Internet Services Group. Prior to joining Wells Fargo in March 2006, Kimarie worked in a combination of online financia… Continue reading
Jonathan Sills (SW)
Jonathan Sills joined Provide-commerce as Vice President, Strategy and Product Development in May 1999. He became Vice President, Strategy and General Manager, Business Services in July 2000, and since December 2002 has served as Senior Vice Presi… Continue reading
Stephen Henson (SW)
As Executive Vice President, Consumer Business and Marketing for Kelley Blue Book and kbb.com, Stephen Henson has guided the company’s rapid transformation from a business-to-business book publisher to America’s No. 1 automotive Internet site. Hen… Continue reading
Russell Glass (SW, H2008, P2008)
A frequent speaker at technology events, Glass is a semi-prolific blogger and has also published multiple articles focused on the business and social ramifications of the evolution of the technology landscape. Prior to ZoomInfo, Glass was the CEO … Continue reading
Cyndie Beckwith (SW)
Cyndie Beckwith joined CSAA in 2002, bringing with her more than 16 years of proven customer marketing and customer management experience to her role as Vice President, Customer Experience for CSAA. At CSAA, Cyndie is responsible for managing all … Continue reading
Carolyn Jones (SW)
Carolyn Jones is Vice President of Human Resources for W Hotels Worldwide, a collection of luxury design hotels that has established itself as a global lifestyle authority. Since the launch of the W brand in 1998, 20 W properties have opened up in… Continue reading